Send my eScooter for repair:

To prepare for sending your eScooter for repair, please follow the procedure below:

  1. Important LOG IN to your account on My-eScooter.com beforehand and complete the form below

  2. Fill in your full contact details including name, address, phone number

  3. Fill in the serial number

  4. Accept the General conditions 'eScooter assistance' : In the event that the eScooter is returned for repair and no intervention was necessary, eScooter - 4S services sprl, reserves the right to invoice intervention costs of 35 EUR to be paid before pick up the eScooter.

  5. Explain the problem clearly and in detail.

  6. Click send

  7. Print the confirmation email received and attach it to your eScooter

If your eScooter has an alarm system, please send the keys.

If possible, pack the eScooter securely in the packaging in which your eScooter was delivered.

It may be necessary to ship your eScooter back to you (if you choose our delivery service). Call eScooter Support to schedule the pickup as outlined above.

Please note that our BENCAR repair center is closed from 01/08 to 21/08/2021

Select your model of eScooter to return

*In the event that the eScooter is returned for repair and no intervention was necessary, eScooter - 4S services sprl, reserves the right to charge an intervention fee of EUR 35 to be paid before recovering the eScooter. .

For eScooters that are not under guarantee or the assistance of 2 years is expired or the repair is a paid service.

There are two paid shipping solutions:

1. Single sending 1 way by Fedex and you pay 18 €.
(This could be used in the case of the customer choosing a paid return service.)
2. For Sending and receiving back by Fedex and you pay 34 €.

In both the above cases we will generate the Fedex delivery slip manually and send it to you via your account My-eScooter.
For dispatches to Luxembourg, please add 10 € to the above prices.

I log into my account and order my paid delivery