General conditions 'eScooter assistance'

24 hours/7 days emergency number
+32 (0)3 253.61.09

Thank you for buying your eScooter!

When unexpected immobility occurs, eScooter assistance will be available during the 2-year warranty period.

Keep in mind…

³  To give the frame number of your eScooter to identify yourself

³  Provide an exact breakdown location.

³  Give a phone number to be able to contact you

³  You or your representative must be present at the e-scooter when the mechanic arrives. 

If at the time of requesting assistance the eScooter does not appear in the database from our service provider, the driver shall have to sign a document before services can be provided.

He/she agrees to pay the costs of the intervention if it turns out afterwards that he/she was not entitled to the assistance.

eScooter assistance services will be provided by VAB nv, Pastoor Coplaan 100 2070 Zwijndrecht Belgium

1.    What service can you expect?

Technical assistance in Belgium and the Grand Duchy of Luxembourg

On site breakdown assistance

³  On site breakdown assistance, 24/7 on public roads, at the residence or job location of the driver easily accessible for the patrolmen (ex. at a reception desk if applicable), without mileage restriction. 

 

³  By breakdown is meant :

 

every sudden and unexpected immobilisation of the e-step as a result of a mechanical or electrical failure, including flat tyres, brakes, battery default and other technical incidents. Remember to regularly monitor your battery charge, a discharged battery is not a battery default..

 

³By accident is meant: accident and vandalism

 

  Towing

³  If the eScooter cannot be made roadworthy on site, the eScooter and uninjured passengers shall be transported to one address in a range of max. 30 kilometres of the breakdown location. 

³  In case of a full breakdown the eScooter will be towed to Bencar at Wezembeek Oppem covered by the eScooter assistance and the driver can be dropped at a location of choice within 30km of the breakdown. (this is not to be treated as a transport service).

 

 

(attempt) of Theft

³  In order to be able to benefit from …. within 2 year of warranty period, please report your theft via eScooter assistance emergency number.

 

 

Remember to regularly monitor your battery charge,

a discharged battery is not a battery default.

 

  1.     What is exluded?

³   Price of spare parts or materials 

³   Fire of the e-scooter

³   Assistance to e-scooters that are already in a repair centre. The cost of the retrieval of the escooter after repairs by Bencar or any other location is not covered by the assistance.

³   Repair costs at the repair centre and any maintenance costs. 

³   Costs arising from services for which no request was sent to eScooter assistance

³   Transport of cargo (goods and/or livestock)

³   Salvage operations

³   Any damage, breakdown or accident that occurs during training of participation of the e-scooter in competitions 

³   eScooter assistance covers no theft of or damage to build-up objects or components from the e-step as a  result of breakdown and/or accident. 

³   eScooters technical rejected by the manufacturer

³   Seizure by order of the authorities or the police 

³   All cases of abuse and/or fraud

³   Telephone costs to contact the emergency centre 

³  Electricity costs

³  Costs of meals

³  Return of the eScooter under the 14 day return policy.

 

eScooter cannot be held responsible for damage/loss, delays, impediments or non-performance of guaranteed assistance, if this is the result of force majeure, such as war, civil war, revolution, insurrection, strike, seizure or writ of execution from and by a public authority, nuclear reactions, radioactivity, natural phenomena, failure of electricity and/or phone network.  

eScooter reserves the right to refuse or immediately discontinue the guaranteed assistance in the event of abuse or fraud by the entitled party. 

 

In the event that the eScooter is sent in for repairs and no intervention was required, eScooter – 4S services sprl, reserves the right to invoice an intervention charge of 35 EUR which is to be paid before recovering the eScooter.

 

After repairs, the customer will be informed that his eScooter is available to be picked up. In the event that the customer would like the eScooter to be delivered at his home/office by Fedex, a delivery charge will be payable, presently 18 eur per eScooter.

 

 

Preparing to send your eScooter in for repairs please follow the following procedure:

 

  1.      Connect onto your account on My-eScooter.com
  2.      Go to the section – send my eScooter in for repairs
  3.      Fill in your full details including name, address, telephone number
  4.      Fill in the serial number
  5.      Accept the conditions

                                          i.    In the event that the eScooter is sent in for repairs and no intervention was required, eScooter – 4S services sprl, reserves the right to invoice an intervention charge of 35 EUR which is to be paid before recovering the eScooter.

  1.      Give an explanation of the problem in a clear detailed manner. We will only tend to this and not look for additional problems.
  2.      Click send
  3.       Print out the confirmation email and include together with your eScooter
  4.      If your eScooter has an alarm system, please send in the keys.
  5.      To the extent possible, pack the eScooter securely in the packaging your eScooter was delivered in. It may be needed to send your eScooter back to you (in the event that you choose our delivery service).
  6.      Call eScooter Assistance to schedule the pick up as detailed above.

 

 

 

General remarks concerning the Assistance service.

 

³  Monitoring of repairs are excluded in this agreement.

³  All advanced costs must be supported by original invoices or bills and sent to VAB, administratie buitenland, Pastoor Coplaan 100 2070 Zwijndrecht Belgium. 

³  The choice of transport shall always be chosen by the assistance provider on the basis of time tables, options and the location where the trip was interrupted, by preference use of public transportation.